#Libraries and Social Media Pt. 2: Metadata Production and Privacy*
By Jesse A Lambertson
Social Media Applications
In a previous post, I tried to gather my thoughts on the state of library-use of SOCIAL media and web 2.0 technologies and applications. There are so many in use I did not feel the need to list all of them in that post, just draw attention to their existence within the system and flow of information organization from different type of libraries.
I produced a list here (where you can find the link to download my reference sheet) of major and minor OSNs (Online Social Networks) platforms and their statements on either advertising structure, their mining of user-data and privacy. Obviously, these platforms and applications are used in a much wider context than libraries and cultural heritage institutions. In my search around the internet in English, I found a lot of applications that I’d never heard of before. I am positive other countries and other languages have developed their own. I would be happy to receive information on any SOCIAL platforms from around the world or any others I missed in my collecting. If you find any, please e-mail the links to jesse (at) meta21st.com or reply below. Thank you much.
These applications are mostly free (in certain versions) to their users – though most also have advertisements either built into the applications from their creation or from other more traditional modes such as pay-per-advertisement models which promote or push that promoted content toward the top of a feed, add it to a video, add it to a certain page etc. This is not a bad thing. When people get together and invest in their ideas, they do so often with the intent to make money. The model now, across some investment areas, is to offer free tools and applications which are paid for either by direct advertising or the selling of metadata and some user data to clearinghouses that deal in such a thing. Many people have commented on this fact as being the most profitable feature of SOCIAL media applications and web 2.0 technologies. I won’t compile those articles here, but this is an area for future information collection.
American Library Association’s Office for Intellectual Freedom (ALA OIF) (librarians are well versed in the use of acronyms) has made several statements and resolutions on one’s use of a library with freedom to pursue all angles of ideas and that their freedom to pursue such ideas should be protected from unwarranted surveillance by polices and routines designed to hide user data from anyone other than the library user and the librarians who assist and provide reference services. This last part is mostly out of necessity because librarians work in libraries (of course). The ALA OIF has made statements viewable here and here on the use of National Security Letters (NSLs) justified by the USA PATRIOT Act and its renewal/reauthorization in which they do not deny the use, theoretically, of NSLs, but rather that the Letters are submitted only with very specific evidentiary requirements. The ALA OIF states, “WHEREAS, the ALA is committed to preserving the privacy rights of all persons in the United States, especially library users and library employees…” I mention this statement, and link to the ALA OIF, not to rage against NSLs, but to get the conversation into the open about privacy and one’s use of the library. Issues of national security NSLs and governmental control/collection of user data in libraries a connected but separate topic – one I have touched upon here in this draft-like student whitepaper from University of Illinois’ DSpace digital repository.
Conflict of Interests
I see a conflict of interest inherent in the system right now with regards to increased traffic on ISNs, user-generated content and library’s encouragement of new media. All media is new when it comes out, but we love our terms. Everyone must categorize and provide schema for knowledge. This is why we like libraries – to put forth tools and thinking processes on how to work our way through the ever increasing subject areas and specializations. But categories and organization models have been in-use in libraries, both special and public, for a long time now and won’t go away with the internet. In fact, talk to any coder and page designer and you will hear about the increased use of tags, keywords and indexing – all of which fall under various definitions of use, value and debate themselves – depending on trends and context. Much of this has to do with the context of machine read information systems. But this context is precisely the point here. My context is libraries and their seemingly complete embrace of digital tools encouraging library users to “connect,” “engage,” and “interact.”
The very nature of these words changes in the internet age. No problems here. Words change. Have doubts about that? Head on down to your local library and access their subscription to the OED (Oxford English Dictionary) – which you will need to do because that dictionary, the gold standard of English usage and its history, is only available via subscription and is no longer available in print. Once a user has gotten access to a digital tool, there are records of these connections and usage metadata. Some of this will never be escaped for the reason that libraries also need to exhibit their use and tools like the OED use that to market their value. This fact might be conundrum. But one thing about subscription databases is that they are making money by subscription models instead of simply by collecting data by users of free applications and selling that data through the clearinghouses I mentioned above. As the “market” model gathers more and more steam in areas where it was not the regime, we could easily see an uptick in data collection, sharing policies and privacy issues. Time will tell.
But from the point of view of library users and OSNs, most libraries sign off on ALA’s privacy statements (the ones I linked to above) by joining ALA’s membership ranks. These privacy policies in current popular discussion are dealing mostly with NSLs, now the NSA, Section 215 of the USA PATIOT Act and new variants of Total Information Awareness. But I see a slightly more insidious context developing in this current context. OSN’s make no bones about their advertising and their corporate for-profit structure and legal status. Good thing too. When someone starts a business, they want to do with it what it takes to make the most profit from it they are able to make. Carry onward. But libraries are not structured with this legal and declared ideology. If anything, there is one statement after another with the intent to show libraries exist to allow for the move into a different direction. But these same libraries advocate the embrace of OSNs and web 2.0 applications to accomplish the goals I mentioned above, engagement, connection and interactivity. Except, the very use of these technologies now monetizes personal activity online, shreds even thinner the demarcation of privacy between person and their intellectual pursuits and moves that data to more and more interested parties way outside of any one OSN or library “interactive” instance. The ALA has information about usage of OSNs here – including a PPT here which highlights some of these points.
I see this single point and its as yet un-elucidated sub-points as a major conflict of interest for library usage and patron visits. And there are so many reasons to go to libraries. Not all those need to be marked in databanks and sold.
Please take heed. More will come on this in the future.
Thank you for reading.
*All links and sources associated with this post were rechecked as of 07 February 2014.
If anyone wants to converse on this topic, don’t hesitate to e-mail me above or submit your information below.